Politique de remboursement

At CLIPSTIC, we handle returns on a case-by-case basis with the ultimate goal of ensuring our customers are satisfied. We stand behind our product and want to make sure it works perfectly with your ski gear. If for some reason it doesn’t, we’re eager to understand why and offer assistance from our pro team to see if it can still work with some instructions. Please provide a picture of your skis, and a picture of the clipstic installed on the skis (poles don't have to be clipped in) so our team can assist you! Email this to support@clipstic.eu

If you'd like to return regardless of compatibility, returns are quick and easy. Our returns portal offers a quick solution to prepare your return for shipment. To be eligible for a return, your item must be in the same condition that you received it, undamaged, and in its original packaging. Refunds will be applied to the original payment method. You have 30 days after receiving your item to ship a return.

Access your returns portal here.

Log in with your email that is linked to your order. 

 

Refunds for Returns
Refunds will be issued for the cost of the product(s) only. Shipping costs, including insurance, express or international shipping fees, are non-refundable.

 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we make it right. Share a picture of the items you've received and a clear picture of the shipping label to support@clipstic.com

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Missing Items, Wrong Items & Lost Packages
We want to resolve delivery problems quickly. Please report issues within the following timelines:

  • Missing Items (an item wasn’t included in your package): Notify us within 7 days of delivery. Please provide unboxing photos: all received items, clear photo of shipping label.
  • Wrong Items (A wrong variant was delivered): Notify us within 7 days of delivery. Please provide unboxing photos: all received items, clear photo of shipping label.
  • Lost Packages (tracking shows delivered but you didn’t receive it, or there has been no movement): Notify us within 30 days from the shipping date.

Claims submitted after these timelines cannot be accepted, as carrier records and investigations are no longer available.

 

Bundle Orders and Free Gifts
Returns for discounted bundles must generally include all products within the bundle, including any free gifts that came with the offer. If a partial return is shipped, the refund amount will be adjusted based on the price of the remaining products as of the purchase date.

 

Restocking Fee
CLIPSTIC does not charge restocking/inspection fees.

 

Request a return
Within a few clicks you can request your return. Visit this page to select which products you want to exchange or return. Once submitted, the CLIPSTIC team immediately receives your return request and will review it. You’ll then receive easy and detailed instructions, to ensure your return process is as smooth and fast as possible.

 

Returns
To start a return, you can contact us at customersupport@clipstic.com. We will need:

  • Your order number
  • The e-mail address you've placed your order with
  • A note with your order number inside of the packaging
  • Write on top of the packaging in capital letters: RETURN

Non US returns need to be sent to our return address in Amsterdam, The Netherlands. From 31 October 2025 our warehouses in Utah and Pennsylvania will accept returns. 

Full instructions will be sent to your email upon acceptance of your return. 

 

Confirming Returns
When your return has been shipped, inform us immediately with your tracking code by email so we can register your return with the tracking information so updates get tracked by our system. Send this tracking information + courier name + order number to customersupport@clipstic.com by email. 

You are always welcome to ask any return questions at customersupport@clipstic.com where our team is available 24/7! 

 

Refunds
Returns will be inspected upon arrival on missing items. After inspection, you’ll be immediately refunded on your original payment method. Please remember it can take a few business days for your bank or credit card company to process the refund. 

Contact email: customersupport@clipstic.com.

 

Warranty
CLIPSTIC is backed with a standard 1-Year Warranty against manufacturing defects and breakage under normal use. If your CLIPSTIC breaks, we’ll replace it for free. Please note that the warranty does not cover damage caused by misuse, improper handling, or normal wear and tear over time. Our goal is to ensure you can rely on CLIPSTIC for stress-free ski trips, that's why we've designed CLIPSTIC to last and protect your gear.

We’re always here to help if something goes wrong. Please provide multiple pictures from different angles of the product with your warranty request that can be emailed to: customersupport@clipstic.com